Why Choose Bushbaby?

5 reasons to convince you to book with Bushbaby:

• Personally crafted travel – we know how precious holiday time is, how it is one of the few times that families can relax and re-connect so our focus is on giving you your dream holiday each and every time, without compromises, tailored to your family needs. We aren’t just giving you a holiday, we want to give you funny, amazing, wonderful, touching lifelong memories.
• Parents for parents- our two passions here at Bushbaby are family and travel. As parents ourselves and seasoned travellers to boot, we have the insider knowledge on what works well for families of all shapes and sizes and we like nothing more than firing your imagination with the possibilities!
• Hidden gems- with us family travel is all about mixing style, fun, originality, discrete luxury and intimacy....we go out of our way to find those special places where delivering good service is a passion, not just lip-service. Our dedicated team try to ensure we visit every property we feature, so that we can be confident we will be booking you into the best hotel or lodge for your needs.
• Experiential – we believe our service goes way beyond recommending flights and accommodation. We want to give you a fabulous itinerary, rich in relaxation, adventure, shared new experiences, appreciation of our staggeringly beautiful natural world- something to share and re-tell long after you’ve returned home.
• Integrity - we offer a professional service and aim to price fairly and competitively. We only recommend places we would take our own families to and will be honest in our suggestions. Our partners within our destinations, will meet you upon your arrival and will be on hand 24 hours a day during your stay to. This will ensure a seamless, personal service from the moment you contact us, until the moment you arrive home.

Financial Protection for our clients

For flights and flight-inclusive holidays: ATOL Scheme

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

For non flight-inclusive holidays: Total Payment Protection (topp) Policy Cover

In compliance with The Package Travel and Linked Travel Arrangements Regulations 2018, an insurance policy has been arranged with Travel & General Insurance Services Limited (t&g), to protect customers’ prepayments in the unlikely event of our financial failure, and paid in respect of:

• non-flight inclusive packages commencing and returning to the UK
• the ground handling aspects of packages where the customer is responsible for arranging travel to the destination offered on this website
• non-ATOL flight inclusive packages sold to customers outside of the European Economic Area (EEA)

for:

• a refund of such prepayments if customers have not yet travelled, or
• making arrangements to enable the holiday to continue if customers have already travelled
• repatriation of customers as may be applicable, subject to the terms of the insurance policy.

Customers’ prepayments are protected by a topp policy. This policy does not protect accommodation only bookings.

In the unlikely event of financial failure please contact the claims helpline on 01702 811397. A copy of the policy is available on request.

This policy is provided by Travel & General Insurance Services Limited (t&g), registered number 02527363 and underwritten by Hiscox Insurance Company Limited (Hiscox), registered number 00070234. t&g and Hiscox are authorised and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (number 113849)

And finally...

We are proud to be members of theAssociation of Independent Tour Operators (AITO) and as such subscribe to their Quality Charter, detailed below:

AITO is the Association for independent and specialist holiday companies. Member companies, usually owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for quality and personal service. The Association encourages the highest standards in all aspects of tour operating.

EXCLUSIVE MEMBERSHIP
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.

FINANCIAL SECURITY
An AITO member is required to protect money paid by customers to the member for any holiday sold under the AITO logo. This protection applies to customers who are in the UK at the time of booking or to overseas customers who have booked directly with the member. Members have to comply with the UK Government Regulations in this respect. Members submit details of their bonding or guarantee arrangements to the Association on a regular basis.

ACCURATE BROCHURES AND WEB SITES
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.

PROFESSIONAL SERVICE AND CONTINUAL IMPROVEMENTS
All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.

MONITORING STANDARDS
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire, the results of which are scrutinised by the Association.

RESPONSIBLE TOURISM
All members acknowledge the importance of AITO’s Responsible Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 2 to 5 star status.

CUSTOMER RELATIONS
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion.