Bushbaby Travel: Inspiring travel for life

Careers, About

Welcome to our careers page!

Bushbaby is a small, family-owned, award-winning tour operator, based in a lovely rural office near Farnham, Surrey. Most of our current team work from here. Our company values apply just as much to our employees as they do to our clients - we offer a friendly, flexible work place with plenty of potential to devlop and learn new things (as well as tasty coffee!).

We are always keen to hear from enthusiastic like-minded people who share our passion for travel and our values. To succeed at Bushbaby, as well as strong destination knowledge, you need to be a quick learner, hands-on and focused on providing the kind of customer care that engenders repeat business. For consultant roles, we are looking for people who have at least 3 years tour operator experience and demonstrable success in meeting and exceeding sales targets. You must also have a strong affinity for the needs of the luxury family market.

 

Current Vacancies

WORLDWIDE TRAVEL CONSULTANT (AFRICA SPECIALIST)

Based: Dockenfield, Farnham

Contract: Temporary to permanent, subject to 3 months trial period

Salary: The basic salary is £25-28K PA, dependent on experience plus performance-linked profit share (estimated at c.£4-5k pro-rata)

Benefits: 25 days holiday per annum initially, flexible working possible

Hours: 32-40 hours a week (core hours 9:30 - 15:30 M-F with flexi-working possible for the remainder. Some home-working considered after the trial period. Occasional weekend work may be necessary.

Travel: Some International travel in order to remain up to date with product knowledge.

Start Date: March/ April 2018

We are currently recruiting for an experienced Worldwide Travel Consultant (Africa Specialist) who has a drive to succeed in sales, and a passion for and detailed knowledge of the regions we cover. The focus of your role will be to design and deliver tailor-made itineraries for our discerning clients. As a family specialist, we are looking for candidates who have an understanding of and affinity for the particular needs of this market. Ideally educated to degree level or equivalent, the successful candidate will have previous recent sales experience within the travel industry, preferably having worked for a comparable tour operator for at least 3 years. The ability to deliver excellent customer service is paramount as well as attention to detail. You will be based in our lovely rural office near Farnham (n.b. we may be re-locating locally at some point).

Responsibilities

• The creation and conversion to sale of high quality tailor-made itineraries for current and future clients to our regions. You are ultimately responsible for planning, selling and implementation of itineraries.

• To ensure the product sold to our clients and the supporting information is to the highest standard.

• To achieve levels of client service at all stages of the process to engender repeat business. It's your goal to ensure all clients return home having had a trip which exceeds their expectations and which they are happy to recommend to others.

• To interact with our clients mostly over the telephone and by email - with occasional face to face meetings with local clients and at PR events.

• Keeping in touch with product developments in your region, ensuring that you remain a true country specialist with up to date commercial knowledge and understanding of hotels/flights/infrastructure.

• Effective supplier management and due diligence.

• Liaising with our partners overseas to check availability, pricing etc.

• Ensuring all information relating to quotes and bookings is captured accurately on our booking system (Axum)

• Assisting the Director in the creation of client documentation for Africa bookings she generates (n.b. it is envisaged that this element of the role will decrease as the candidate demonstrates the ability to run the Africa programme independently).

• Contributing content to the email newsletter and other ad-hoc marketing platforms.

Person Specification

• Experience of high level customer service.
• Selling skills within a tour operator environment of multi-destination, long-haul itineraries.
• Experience of working in an office environment, competent PC and keyboard skills with the ability to effectively and quickly manage multiple software applications simultaneously.
• Experience of CRM/ Booking Systems (we use Axum, and training will be provided but existing knowledge of Axum would be highly desirable).
• Pro-active and resourceful.
• Knowledge/experience of countries or region of speciality. In this case, we are looking for excellent Africa product knowledge, ideally with recent travel to the region and familiarity with infrastructure and accommodation.
• Strong communication skills.
• Results-orientated.
• Strong organisation & time management skills.
• Strong numerical skills (for pricing up itineraries).
• Full clean driving licence.

Desired

• Up to date product knowledge of other regions advantageous.
• Understanding of the luxury family market.
• Foreign languages an advantage.

To apply, please forward an up-to-date CV and covering letter, stating how you meet the role and person requirements, your salary expectations and your earliest possible start date to Abi Shaw abi@bushbaby.travel. To find out more or for an informal chat, please call 0845 124 4455

 

 

 

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